Instructions for Processing All Warranty Claims
We want everyone who rides Failure parts and accessories to be happy with their quality and performance. Sometimes, however, accidents happen. If you’re disappointed with the function or durability of any Failure product, please return it to us for warranty inspection and replacement.
Step 1) Remove the broken or defective part from your bicycle and return it to us via UPS or registered USPS. There is no free replacement for broken or defective parts without returned merchandise. No exceptions.
Step 2) Make sure to include the following information on a letter inside the box that contains your returned merchandise:
City, state, zip code
If you have a copy of the original receipt, attach it to your letter.
Step 3) Send your broken or defective part and the letter to:
177 Malaga Park Drive
Malaga, NJ 08328
Again, no replacement parts will be given to customers who don't return their broken or defective part for our inspection. No exceptions